Brah, get choke kine problems wit da new Hawaiian Airlines reservation system. Had plenny travel kine disruptions all da way to dis past weekend, but da company stay saying most of da booking and check-in kine issues all pau already. Still get some buggahs fo’ work out, doe. ???
Passengers of da biggest commercial airline in Hawaii all pilikia cause dey no can book flights online or on top da app. Gotta use travel agents fo’ do dat. Den had hard time fo’ check in or print luggage tags at da self-service kiosks. Was so long lines, you tink was one luau or someting. ???♂️
Had some passengers wit booked flights Friday morning at da airline’s lobby at Daniel K. Inouye International Airport in Honolulu still having hard time fo’ check in their luggage. But da line at da guest services desk was moving, and da lobby no was too crazy or packed like befo’. ???
Hawaiian Airlines been getting ready fo’ switch to dis new reservation system fo’ more than one year, but neva know exactly what was gonna happen. As dey say, “no can help, bumbye happens.” ?♂️??
Had one guy, Doug Siegfried from San Diego, all hamajang. He stay saying he neva had these kine problems in ovah ten years of flying Hawaiian Airlines. Dis was da “first time it’s gone haywire.” He and his wahine was trying fo’ go from Honolulu to Kona for their planned trip, but da kiosk no even know their names or their confirmation code. Had fo’ stand in da line wit their luggage fo’ see one guest services agent. ???️
Had one odda couple from Boston, dey had hard time checking in on da app both going to and coming from Boston aftah one 10-day trip to Hawaii. Dey was standing in line too. ???️
Back in December 2021, Hawaiian Airlines wen’ announce dey had one long-term contract wit Amadeus fo’ make service bettah fo’ da customers. Dey was joining more than 200 odda airlines around da world fo’ deliver one “modern, efficient reservations solution.” ???
Hawaiian Airlines wen’ switch to Amadeus’ Altea platform from April 18-19, and den had choke booking problems from at least April 19-21, when airport lobbies was all full wit passengers looking fo’ help. ??✈️
But on top of all dat, after taking one $98.3 million loss in da first quarter, da President and CEO, Peter Ingram, still stay positive, saying last week da carrier’s investment in technology and odda projects get ’em ready fo’ one “bright future.” ????
Da company stay saying da new system should make changing flights online, and also redeeming miles for flights, mo’ easy. But, these were some of da very same things customers wen’ complain about on social media — dey could not change their reservations or redeem their miles online. Had odda posts complaining about changed seats and waiting hours in line or on da phone trying to fix their problems. ?
NOW IN ENGLISH
✈️? Hawaiian Airlines’ System Glitch Causes Chaos, Passengers Upset ?
The recent transition to a new reservation system by Hawaiian Airlines has led to significant travel disruptions extending into the past weekend. Although the company has stated that most booking and check-in issues have been resolved, a few bugs remain to be ironed out. ???
Passengers of Hawaii’s biggest commercial airline have been struggling with the inability to book flights online or via the app, requiring travel agents for the purpose. Additionally, they have been facing difficulties checking in or printing luggage tags at the self-service kiosks, resulting in long queues. ???♂️
On Friday morning, at Daniel K. Inouye International Airport in Honolulu, passengers with booked flights were still having trouble checking in their luggage. However, the queue at the guest services desk was moving, and the lobby wasn’t as chaotic or crowded as it had been previously. ???
Hawaiian Airlines had been preparing for the switch to this new reservation system for more than a year, but they didn’t anticipate the actual challenges that would arise. As they say, “unforeseen issues often occur.” ?♂️??
Doug Siegfried, a passenger from San Diego, expressed his frustration. He claimed he had never faced such issues in over ten years of flying with Hawaiian Airlines. He and his wife were trying to travel from Honolulu to Kona as per their planned trip, but the kiosk did not recognize their names or their confirmation code. This forced them to join the queue with their luggage to see a guest services agent. ???️
A couple from Boston also had difficulty checking in via the app for their flights to and from Boston after a 10-day trip to Hawaii. They too, had to wait in line. ???️
Back in December 2021, Hawaiian Airlines announced that they had signed a long-term contract with Amadeus to improve service for their customers. They joined more than 200 other airlines worldwide aiming to deliver a “modern, efficient reservations solution.” ???
Hawaiian Airlines transitioned to Amadeus’ Altea platform from April 18-19, and then experienced significant booking problems from at least April 19-21, with airport lobbies overflowing with passengers seeking assistance. ??✈️
Despite enduring a $98.3 million loss in the first quarter, the President and CEO, Peter Ingram, maintains optimism, stating last week that the carrier’s investment in technology and other projects positions them well for a “bright future.” ????
The company has said the new system should make changing flights online, as well as redeeming miles for flights, much easier. However, these are some of the very issues that customers have been complaining about on social media — their inability to change their reservations or redeem their miles online. Other complaints involve changed seats and lengthy waits in line or over the phone attempting to resolve their issues. ?
